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Refund Policy

This Refund Policy applies to purchases of credits, subscriptions, or related digital services from SnapSync ("we", "us"). By purchasing, you acknowledge this policy.

Last updated: April 2026

1. Nature of our product

SnapSync delivers digital goods and software services. Credits are used to meter access to server-side processing—including AI inference, document handling, and automation—which incurs immediate infrastructure and third-party costs when consumed.

2. Non-refundable once credits are used

Because credits are consumed for server-side AI processing and related operations at the moment of use, purchases are strictly non-refundable once credits have been used (including partial use). This reflects the nature of consumed digital services and our inability to "undo" compute or API usage after delivery.

3. Unused credits and billing errors

If you believe a charge was duplicated, processed in error, or does not match what you authorised, contact us promptly. We will review good-faith billing disputes on a case-by-case basis. Any remedy for unused balances, if offered, is at our sole discretion and does not establish an obligation for future transactions.

4. Chargebacks

Before initiating a chargeback or payment dispute with your bank, please email us so we can attempt to resolve the issue. Unwarranted chargebacks may result in suspension of your account.

5. Changes

We may update this Refund Policy from time to time. The revised policy will be posted on this page with an updated "Last updated" date.

6. Contact for billing disputes

For billing questions or disputes, contact support@snapsync.my. Please include your registered phone number, transaction reference (if available), and a short description of the issue so we can assist quickly.