← Back to home

Terms of Use

These Terms of Use ("Terms") govern your access to and use of the SnapSync platform and related services operated under the brand Snap 'n Sync AI("we", "us", or "SnapSync"). By using our services, you agree to these Terms.

Last updated: April 2026

1. The service

SnapSync provides software-as-a-service tools—including via our web portal and WhatsApp-based workflows—for document intake, AI-assisted data extraction, and integrations (such as Google Workspace). Features and availability may change over time. We do not guarantee uninterrupted or error-free operation.

2. Accounts and eligibility

You must provide accurate registration information and keep your account credentials secure. You are responsible for all activity under your account. You must comply with applicable laws and these Terms when using the service.

3. AI extraction and financial data

Our service uses artificial intelligence to assist with extracting and structuring information from documents you submit (for example, invoices, receipts, or agreements). AI outputs may be incomplete, incorrect, or inconsistent. Extractions may occasionally contain errors. SnapSync does not provide accounting, tax, legal, or financial advice.

You are solely responsible for reviewing, verifying, and reconciling all financial and business data before relying on it for compliance, reporting, payments, or any commercial decision. You should retain original documents and perform your own checks as required by your policies and regulators (including LHDN e-Invoicing obligations, where applicable).

4. Credits, fees, and acceptable use

Certain features consume credits or are subject to fees as described at checkout or on our website. You agree not to misuse the service, attempt to circumvent billing or technical limits, or use the service in violation of law or third-party rights.

5. Fair use of the WhatsApp Automation System

Where we offer a WhatsApp Automation or messaging automation, you agree to use it fairly and only for legitimate business purposes related to your SnapSync subscription. Without limitation, you must not:

• Flood, spam, or overload our systems or WhatsApp infrastructure with excessive or abusive volumes of messages or files;
• Use the bot to harass others, distribute malware, or send unlawful content;
• Reverse engineer, scrape, or automate access in a way that bypasses our intended flows or security controls;
• Share access tokens, session data, or credentials in a manner that allows unauthorised use of your workspace.

We may throttle, suspend, or terminate access if we reasonably believe fair use is violated or the service is being abused.

6. Your content

You retain ownership of documents and data you submit. You grant us the rights reasonably necessary to host, process, and improve the service as described in our Privacy Policy. You represent that you have the right to submit such content.

7. Disclaimers

The service is provided "as is" and "as available" to the fullest extent permitted by law. We disclaim warranties not expressly stated herein, including implied warranties of merchantability or fitness for a particular purpose where allowed.

8. Limitation of liability

To the maximum extent permitted by applicable law, SnapSync and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits or data, arising from your use of the service. Our aggregate liability for claims relating to the service is limited to the amount you paid us for the service in the twelve (12) months preceding the claim (or, if less, the minimum allowed by law).

9. Changes

We may modify these Terms from time to time. We will post the updated Terms on this page and update the "Last updated" date. Continued use after changes constitutes acceptance where permitted by law.

10. Contact

For questions about these Terms, contact us at support@snapsync.my or via the contact options listed on snapsync.my.